Smell Goods 1998's™ products are made-to-order. Our lead time is within 7-14 business days.
Although we make every attempt to ship your order within the lead time, unanticipated demand can deplete our inventory. Items may be out-of-stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location. Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.[Back To Top]How do I pay for my order?
Pay for your order securely via Paypal. Paypal accepts Visa, Mastercard, AMEX, Discover, and debit cards. You can also do an instant transfer, pay with echeck, or use existing funds via Paypal. Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared. This sometimes takes 4-10 days to clear.You can also mail a check. Orders will not be processed until funds have cleared. There is a $25.00 fee on checks that do not clear. Check must be received within 5 business days from when order was placed. If check is not receive within that timeframe, order will be canceled.
You do not need to register with Paypal to pay for your order.
If you call in an order or email an order and want to pay with credit card, a Paypal invoice will be sent to you via email. Follow the simple instructions to complete your transaction.
Note: Merchant name on credit card statement will read Blue Nile Entertainment®. Smell Goods 1998™ is a division of BNE.
[Back To Top]
Can I pick up my order?
At this time Smell Goods 1998 operates from the World Wide Web. All orders are shipped via USPS.
[Back To Top]
Do you accept returns?
Smell Goods 1998™ stands behind the freshness and quality of their products.
The Smell Goods Team strongly suggest the purchase of samples before purchasing full size product. However, if a purchase is made and you are not happy, you may return the product. Returns wanting to be made due to dislike of fragrance will not be accepted. Please read our 7-Day Return Policy below.
7-Day Return Policy
We will be happy to accept your return if the following steps are taken:
Buyer must contact our office during business hours to inform us of product wanting to be returned.
Buyer has seven (7) business days (from delivery date) to return product.
Buyer must ship product in the same manner it was received. If product was shipped securely and neatly in a box, we will not accept the product in a mailer envelope.
Buyer must use same type of shipping method to return product. Orders are shipped using Priority Mail. Returns are only accepted by mail regardless of buyer's location.
Buyer will receive refund less a 20% restocking fee. Refund for initial shipping will be given. However, a shipping refund for returns will not be refunded. Refund will be given in the same payment method that was used to purchase (i.e. paid with check, refund by check).
For questions about this return policy, please contact us first before making a purchase.
[Back To Top]
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing order. Cancelled orders are subject to a 20% restocking fee.
[Back To Top]
What method will my order be shipped?
Smell Goods 1998™ will ship your order using USPS Priority Mail. Shipping includes delivery confirmation. If the delivery confirmation tracking number shows a package as being delivered to its destination address, Smell Goods 1998™ is no longer responsible for your order.We strongly recommend the purchase of insurance. If a parcel is returned to Smell Goods 1998™ due to the parcel being unclaimed, we require that you pay for reshipping (pay via Paypal).
We also ship using USPS Global. There is no delivery confirmation available for International Orders.We are not responsible for Custom's actions in another country.
North Carolina residents are subject to 7.25% state tax. North Carolina taxes shipping.
[Back To Top]
Do you ship internationally?
Yes, using United States Postal Service (USPS).
[Back To Top]
Where are you located?
We are located in Charlotte, North Carolina. Our mailing address is PO Box 123, Newell, NC 28126.
[Back To Top]
Shopping Cart now in your cart 
Store Categories
FAQDESK LATEST
