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FAQ

A list of Frequently Asked Questions. For additional information and help, see Terms and Conditions.


Why are full-size products marked Out Of Stock?
Learn more here. Be sure to check the Ready-for-Beauty category, for our handcrafted bath and body products, made in small batches and ready to ship. 


How do I order?
Select a category from the top; click on the product's name for description and to make fragrance selection; type in quantity; Add to Cart. 


How do I select a fragrance?
Many of our products have multiple pull-down menus.  Per product's description, select your fragrance from only one of the option menus. If several fragrances are selected, the first fragrance will be used in the product.


How do I use a coupon code?
Some coupon codes are for registered customers only.  If you find that the coupon code discount isn't reflecting in the shopping cart, log into your account; Click Shopping Cart to continue.

Coupon Codes with dollar amounts, e.g. $10 off, are valid when shopping cart reflects that dollar amount.


What are Reward Points?
Reward Points are rewarded to registered customers.  Reward Points work the same as money: use them to receive free product, or for discounts on your order.  Enter Reward Points in the Shopping Cart.  Reward Points can be combined with Coupon Codes and Gift Vouchers. Reward Points do not expire. 


When will my order ship?
Smell Good Spa™ products are made-to-order.  Lead-time is within 7-14 business days (Processing Status). Although we make every attempt to ship your order within the lead-time, unanticipated demand can deplete our inventory. Items may be out of stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location. Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.

Winnings:If you won an item from Smell Good Spa™ via blog, social networks, website, etc, lead time is 4 weeks.


Can I make a return or cancel my order?
Yes.

Return Policy:
Smell Good Spa LLC stands behind the freshness and quality of their products. The Smell Good Spa Team strongly suggest the purchase of samples before purchasing full-size product. However, if a purchase is made and you are not happy, you may return the product. Returns wanting to be made due to dislike of fragrance will not be accepted. Please read our 7-Day Return Policy below.

7-Day Return Policy
We will accept your unopenedunused product if the following steps are taken:
Buyer must contact our office during office hours to inform us of product wanting to be returned.
Buyer has seven business days (from delivery date) to return product.
Buyer must ship product in the same manner it was received. If product was shipped securely and neatly in a box, we will not accept the product in a mailer envelope.
Returns are only accepted by mail, regardless of buyer's location.
Buyer will receive a store credit, along with initial shipping cost. However, shipping cost to return the package will not be refunded. Store Credit will be placed in buyer's account, and available for the next purchase. 
For questions about this return policy, please contact us first before making a purchase.

Fragrance Lamps and Oil Burners are non-refundable.

Cancellations:
An order can be cancelled within 24 hours, without buyer incurring a cancellation fee. Cancellations after 24 hours are subject to a 20% cancellation fee.

No exceptions. 


Can I pick up my order?
No. Pickup service is not available at this time. 


Are there Terms and Conditions?
Yes. For a smooth transaction, read the Terms and Conditons here.


Do you offer free shipping?
Yes, on orders $75 or more.  Applies to destinations in the United States.


Do you wholesale?
Yes. See our wholesale menu at smellgoodspa.com/wholesale


Do you offer handcrafted goods in bulk?

Yes. Visit here.


Do you customize fragrances?


Yes, we customize fragrances in bulk, for business-to-business only.  See Scent Branding here.


Do you have an Affiliate Program?
Yes, we do. See Affiliate Program here


Do you have a way for me to keep up with sales and special offers?
Yes! Subscribe to our newsletter, Mmmm News here


Where can I find the Key Ingredients in the products?
See the Specification tab on product's page.