Terms & Conditions
Terms & Conditions
Notice: The flat-rate shipping is for the Signature Fragrance Oils, Signature Hand-Dipped Incense, and Handcrafted Samples, only. Note the exclusions with this shipping option at checkout. Those exclusions are Box-o-Scents©, Box-o-Sticks©, and deluxe-size handcrafted products. Do not select the flat-rate shipping for exclusions. The order will not ship. By providing this notice here and at checkout, you the shopper will select the valid shipping option for the order. No notification will be sent if shipping option is invalid.
By placing an order with Smell Good Spa LLC, you agree to all of the following terms and conditions and understand the information below and you willingly make this purchase. By placing an order, you agree that you are 18 years of age, or if under the age of 18, have parent's/guardian's consent to place an order.
We do not have the ability to ensure that every customer reads this information, since it is possible to agree to these terms without reading this information.
We hope each customer will read this prior to placing their order, but cannot make them. Please do not hold us to the unreasonable standard that we should have told you personally about each of our policies.
If at all possible, please address all issues via email, as this serves as a document with a date and timestamp.
Many of your questions can be answered more quickly via email, reading through FAQ, or, by reading through this information.
Placing an Order:
Please place your order on our website. This is necessary to ensure order accuracy and to efficiently process orders. We are an E-store and are not able to take phone orders.
Modifications: We do not accept modifications on orders, once an order is placed. Modifications include adding a product to an order that has already been placed (a separate order must be placed); Adjusting the total/refunding money for an online code/gift voucher (unless it is an error within the system).
We do not offer expedited ordering or shipping. Please plan your order and give yourself adequate time for orders to be processed and shipped. Lead- time is 7-14 business days.
Products are made-to-order. Our lead-time is within 7-14 business days (Processing Status). There are five steps that we use to notify you about your order. They are pending, processing, processed, complete and shipped.
Although we make every attempt to ship your order within the lead time, unanticipated demand can deplete our inventory. Items may be out of stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location. Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.
Winnings:If you won an item from Smell Good Spa LLC via blog, social networks, website, etc, lead time is 4 weeks.
At this time Smell Good Spa LLC operates from the World Wide Web. All orders are shipped.
Smell Good Spa LLC stands behind the freshness and quality of their products. The Smell Good Spa Team strongly suggest the purchase of samples before purchasing full-size product. However, if a purchase is made and you are not happy, you may return the product. Returns wanting to be made due to dislike of fragrance will not be accepted. Please read our 7-Day Return Policy below.
7-Day Return Policy
We will accept your unopened, unused product if the following steps are taken:
Buyer must contact our office during office hours to inform us of product wanting to be returned.
Buyer has seven business days (from delivery date) to return product.
Buyer must ship product in the same manner it was received. If product was shipped securely and neatly in a box, we will not accept the product in a mailer envelope.
Returns are only accepted by mail, regardless of buyer's location.
Buyer will receive a store credit, along with initial shipping cost (included in store credit). However, shipping cost to return the package will not be refunded. Store Credit will be placed in buyer's account, and available for the next purchase.
For questions about this return policy, please contact us first before making a purchase.
Fragrance Lamps and Oil Burners are non-refundable.
An order can be cancelled within 24 hours, without buyer incurring a cancellation fee. Cancellations after 24 hours are subject to a 20% cancellation fee. No cancellations after 48 hours, nor once the order is Processing.
Backorders are done on a case by case basis. If we decide to make all or part of your order a back order, we will notify you via email that an item is back ordered, and when we expect the item to be shipped out. If an item is back ordered and you want to cancel that item you can reply to the email with that request. We will not cancel an order that is in process because of out of stock/back order inventory.
Pay for your order securely via Paypal. Paypal accepts Visa, Mastercard, AMEX, Discover, and debit cards. You can also do an instant transfer, pay with echeck, or use existing funds via Paypal. Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared. This sometimes takes 4-10 days to clear.
Bill Me Later® - Get 6 months (no interest) on purchases of $99+. Check out with Paypal and choose Bill Me Later®
- Check/Money Order
Check must be received within 5 business days from when order was placed. If check is not received within that timeframe, order will be cancelled. Orders will process after the funds have cleared. There is a $35.00 fee on checks that do not clear. We only accept checks from banks in the United States. We only accept money orders from residents in the United States.
- Future Pay
'FuturePay is a new payment option that allows you to pay for goods and services online, without a credit card. It is secure, convenient and easy to use. Shopping with FuturePay saves you time and gives you peace of mind. Just buy now and pay later with FuturePay.
Plus, unlike credit cards, FuturePay has no high finance charges and charges 0% interest.'
When selecting this convenient payment option, expect a slightly longer processing time with your order.
Refused packages returned to us will be treated as unauthorized returns. No store credit nor refund will be given for the returned items, and items will be discarded. Additional fees for the cost to return the package to us will also be charged to the customer.
Smell Good Spa LLC will ship your order using USPS Priority Mail or First Class Mail. Shipping includes delivery confirmation. If the delivery confirmation tracking number shows a package as being delivered to its destination, Smell Goods Spa LLC is no longer responsible for the order. If a parcel is returned to Smell Good Spa LLC due to the parcel being unclaimed, we require that you pay for reshipping (pay via Paypal).
We ship using USPS Priority Mail International or First-Class International. We are not responsible for Customs' actions in another country. Complimentary shipping is not offered on international orders. When prompt to select a shipping method, do not select Free Shipping. If Free Shipping is selected a Paypal invoice will be sent to the shopper for payment. Order will not ship if the shipping cost isn't received.
For samples see the Samples category. Samples of our Signature Fragrance Oil are shipped with each order. We will make the selection.
A gift voucher covers the cost of merchandise only - shipping and tax are not included.
Smell Good Spa LLC products are created for pure enjoyment, not for healing, curing diseases, nor diagnosing.
We reserve the right to deny service to anyone who abuses any or all of these policies. Terms and Conditions and all policies can be modified without notice.