Terms & Conditions
By placing an order with Smell Good Spa LLC, you agree to all of the following terms and conditions and understand the information below and you willingly make this purchase. By placing an order, you agree that you are 18 years of age, or if under the age of 18, have parent's/guardian's consent to place an order.
We do not have the ability to ensure that every customer reads this information, since it is possible to agree to these terms without reading this information.
We hope each customer will read this prior to placing their order, but cannot make them. Please do not hold us to the unreasonable standard that we should have told you personally about each of our policies.
If at all possible, please address all issues via email, as this serves as a document with a date and timestamp.
Many of your questions can be answered more quickly via email, reading through FAQ, or, by reading through this information.
Placing an Order:
Please place your order on our website. This is necessary to ensure order accuracy and to efficiently process orders. We are an E-store and are not able to take phone orders.
Modifications: We do not accept modifications on orders, once an order is placed. Modifications include adding a product to an order that has already been placed (a separate order must be placed); Adjusting the total/refunding money for an online code/gift voucher (unless it is an error within the system).
We do not offer expedited ordering or shipping. Please plan your order and give yourself adequate time for orders to be processed and shipped.
Products are made-to-order. Our turnaround time is within 21 business days (Processing Status). There are five steps that we use to notify you about your order. They are pending, processing, processed, complete and shipped.
Although we make every attempt to ship your order within the lead time, unanticipated demand can deplete our inventory. Items may be out of stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location. Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.
At this time Smell Good Spa LLC operates from the World Wide Web. All orders are shipped.
Returns are not accepted on bulk items.
An order can be cancelled within 24 hours, without buyer incurring a cancellation fee. Cancellations after 24 hours are subject to a 20% cancellation fee. No exceptions. No cancellations after 48 hours.
Pay for your order securely via Paypal. Paypal accepts Visa, Mastercard, AMEX, Discover, and debit cards. You can also do an instant transfer, pay with echeck, or use existing funds via Paypal. Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared. This sometimes takes 4-10 days to clear.
Bill Me Later® - Get 6 months (no interest) on purchases of $99+. Check out with Paypal and choose Bill Me Later®
Refused packages returned to us will be treated as unauthorized returns. No store credit nor refund will be given for the returned items, and items will be discarded. Additional fees for the cost to return the package to us will also be charged to the customer.
Smell Good Spa LLC will ship your order using USPS Priority Mail. Shipping includes delivery confirmation. If the delivery confirmation tracking number shows a package as being delivered to its destination, Smell Goods Spa LLC is no longer responsible for the order. If a parcel is returned to Smell Good Spa LLC due to the parcel being unclaimed, we require that you pay for reshipping (pay via Paypal).
We ship using USPS Priority Mail International. We are not responsible for Customs' actions in another country. Complimentary shipping is not offered on international orders. When prompt to select a shipping method, do not select Free Shipping. If Free Shipping is selected a Paypal invoice will be sent to the shopper for payment. Order will not ship if the shipping cost isn't received.
Smell Good Spa LLC products are created for pure enjoyment, not for healing, curing diseases, nor diagnosing.
We reserve the right to deny service to anyone who abuses any or all of these policies. Terms and Conditions and all policies can be modified without notice.