FAQ

Do I need to provide a tax id number?

We do not require a tax id number.


I am not interested in wholesale.  How can I make a smaller order?

Visit our online retail store here.


How do I use a coupon code?

Enter the provided coupon code in the Shopping Cart.

Coupon Codes with dollar amounts, e.g. $10 off, are valid when shopping cart reflects that dollar amount.


When will my order ship?

Smell Good Spa™ products are made-to-order.  Turnaround time is within 21 business days (Processing Status).  Although we make every attempt to ship your order within the lead-time, unanticipated demand can deplete our inventory. Items may be out of stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location. Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.


Can I cancel my order?

Yes. An order can be cancelled within 24 hours, without buyer incurring a cancellation fee. Cancellations after 24 hours are subject to a 20% cancellation fee.

No exceptions.


Do you accept returns

Returns are not accepted.


Can I pick up my order?

No. Pickup service is not available at this time. 


Are there Terms and Conditions?

Yes. For a smooth transaction, read the Terms and Conditons here.


How much is shipping?

We offer free shipping.  Applies to destinations in the United States.  International buyers inquire via the Contact Form


Do you customize fragrances?

Yes, we customize fragrances in bulk, for business-to-business only.  Send us a detailed message via the Contact Form.


Do you offer financing?

Financing is available via PayPal.