We do not have the ability to ensure that every shopper reads this information, since it is possible to agree to these terms without reading this information.
We hope each shopper will read this prior to placing their order, but cannot make shoppers. Please do not hold us to the unreasonable standard that we should communicate personally to each shopper about each of our policies.
If at all possible, please address all issues via email. As this serves as a document with a date and timestamp.
Many of the questions can be answered more quickly by reading through FAQ or by reading through this information.
Placing an Order:
Please place an order on this website. This is necessary to ensure order accuracy and to efficiently process orders. We are an E-store and are not able to take phone orders.
Modifications: We do not accept modifications on orders once an order is placed. Modifications include adding a product to an order that has already been placed (a separate order must be placed), adjusting the total/refunding money for an online coupon code/gift voucher. (If there is an error within the system, we will make the necessary adjustments of the coupon code or gift voucher.)
We do not offer expedited ordering or shipping. Please plan the order and give adequate time for orders to be processed and shipped. Turnaround is within 7-14 business days.
Products are made-to-order. We are handcrafters. Turnaround is within 7-14 business days (From Processing Status). There are three steps that we use to notify shoppers about orders. They are processing, complete and shipped. We do not respond to email inquiries in reference to the shipment of orders nor the processing of orders while the turnaround time is still in effect. If the order is passed the maximum turnaround time, we will notify the shopper.
Turnaround time and shipping time are not one in the same.
Although we make every attempt to ship orders within the lead time, unanticipated demand can deplete our inventory. Items may be out of stock or discontinued without notice. We will notify you if this is the case. Shipping transit times will vary depending on your location.
Please anticipate slightly slower turnaround and longer transit time during sales, promotions, or holidays.
Turnaround time remains the same even for gift shopping.
Winnings:If you won an item from Smell Good Spa via blog, social networks, website, etc, turnaround is 4 weeks.
At this time Smell Good Spa operates from the World Wide Web. All orders are shipped.
Due to the nature of personal care, skin care, and bath and body products, returns are not accepted. A sample category is available for purchasing select products.
An order can be cancelled within 24 hours, without shopper incurring a cancellation fee. Cancellations after 24 hours are subject to a 20% cancellation fee. No cancellations after 48 hours nor once the order is in Processing.
Back Orders apply when a raw ingredient is delayed/late to arrive. In order for the shopper to receive other items in an order, and to commit to our turnaround time, a back order will occur on the item that will not ship with the order. All back orders are shipped expeditiously.
Out Of Stock:
When an item(s) is not available, it becomes out of stock. The shopper is notified and has the options to receive a refund for only the unavailable item or select a suggested substitution.
Pay for the order securely via Paypal. Paypal accepts Visa, Mastercard, AMEX, Discover, and debit cards. Shopper can also do an instant transfer, pay with echeck, or use existing funds via Paypal. Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared. This sometimes takes 4-10 days to clear.
Bill Me Later® - Get 6 months (no interest) on purchases of $99+. Check out with Paypal and choose Bill Me Later®
How To Pay:
Using Cash App requires an instant payment. If payment is not received within an hour of receiving the order, the order will be canceled.
Click the gold button at Checkout to sign-in and pay using an Amazon Pay account. Using this payment option may extend turnaround time. This is due to Amazon Pay's short wait time to insure the processing of the payment. Our initial turnaround time is 7-14 business days.
In addition, when using this payment option, shopper can view the order via their Amazon account. The order will not show in the account on our site.
Refused packages returned to us will be treated as unauthorized returns. No store credit nor refund will be given for the returned items, and items will be discarded. Additional fees for the cost to return the package to us will also be charged to the shopper
Smell Good Spa will ship the order using USPS Priority Mail or First Class Mail. Shipping includes delivery confirmation. If the delivery confirmation tracking number shows a package as being delivered to its destination, Smell Goods Spa is no longer responsible for the order. If a parcel is returned to Smell Good Spa due to the parcel being unclaimed, we require that the shopper pays for reshipping (pay via Paypal or CashApp).
Shipping cost and transit time is calculated directly from the USPS' webpage. We have no say in USPS' fees nor transit time.
We ship using USPS Priority Mail International. We are not responsible for Customs' actions in another country. Complimentary shipping is not offered on international orders. When prompt to select a shipping method, do not select Free Shipping. If Free Shipping is selected a Paypal invoice will be sent to the shopper for payment. Order will not ship if the shipping cost isn't received.
For samples see the Samples category. Samples of our Signature Fragrance Oil are shipped with each order. We will make the selection.
A gift voucher covers the cost of merchandise only - shipping and tax are not included.
By placing an order, shopper is accepting Cookies from Trust Pilot to be used to request product reviews for Smell Good Spa™.
Smell Good Spa products are created for pure enjoyment, not for healing, curing diseases, nor for diagnosing.
Smell Good Spa™ retail products are created for personal use and are not to be resold for any reason. To resell Smell Good Spa™ products, become a reseller and purchase the products at wholesale. Legal action will be enforced against any individual who resells retail products.
We reserve the right to deny service to any shopper who abuses any or all of these policies. Terms and Conditions and all policies can be modified without notice.
By proceeding with this order and ticking the box, you are showing complete agreement with these terms and conditions.
Smell Good Spa is a division of Iron Lion Hub LLC