SMS Policy

Effective Date: October 27, 2026
Legal Business Name: Smell Good Spa
Website: https://smellgoodspa.com
Contact Email: customerservice@smellgoodspa.com
General Privacy Policy: https://smellgoodspa.com/privacy

1. Introduction

Smell Good Spa respects your privacy and is committed to protecting your personal information. This SMS Marketing Privacy Policy explains how we collect, use, protect, and disclose information when you sign up to receive text messages from Smell Good Spa through our website.

By providing your mobile phone number and affirmatively consenting to receive SMS marketing messages, you agree to receive text messages as described in the consent disclosure presented when you sign up. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You must be at least 18 years old to subscribe to our SMS marketing program.

2. Information We Collect

When you subscribe to Smell Good Spa SMS marketing, we may collect the following information:

• Mobile phone number: To send you the text messages you have requested.
• Consent records: Information documenting your SMS opt-in, including the date, time, and method of consent, where available.
• Communication preferences: Your subscription status, opt-out requests, and responses to our messages.
• Related customer information: Information such as your name, email address, purchase history, and shopping activity, when provided or collected through our website and relevant to your interactions with Smell Good Spa.

We collect only the information reasonably necessary to operate our SMS marketing program, manage your preferences, and provide relevant communications.

3. How We Use Your Information

Smell Good Spa uses SMS subscription information to communicate with customers who have provided the required consent.

Depending on your preferences and the consent you provide, our text messages may include:

• Promotional offers, discounts, and special sales.
• New product announcements and product recommendations.
• Product restock notifications.
• Abandoned-cart reminders and messages encouraging you to complete a purchase.

We may also use consent records to maintain our subscription lists, honor opt-out requests, troubleshoot delivery issues, and demonstrate compliance with applicable requirements.

We do not use your SMS subscription as permission to send unrelated marketing messages through text.

4. SMS Consent and Subscription

You may subscribe to Smell Good Spa SMS marketing through designated signup forms on our website.

When you sign up, you must provide your mobile phone number and affirmatively consent to receive the categories of SMS messages described in the applicable signup disclosure. Consent to receive emails does not automatically constitute consent to receive text messages.

By subscribing, you confirm that you are at least 18 years old and that you are authorized to provide the mobile phone number submitted.

We maintain SMS consent records as appropriate to document subscriptions and manage customer preferences.

You may withdraw your consent at any time by following the opt-out instructions in Section 7.

5. Message Frequency and Charges

Message frequency varies based on your subscription, available promotions, product announcements, restocks, and eligible abandoned-cart reminders.

Message and data rates may apply. Your mobile carrier may charge you for text messages and data according to your wireless plan. Smell Good Spa is not responsible for charges imposed by your mobile carrier.

The number of messages you receive may vary over time. You should review the SMS consent disclosure presented when you subscribe for any additional program-specific details.

6. How We Share Your Information

Smell Good Spa respects the privacy of our customers and subscribers.

We do not sell or share your mobile phone number or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share or permit access to information with trusted service providers that process information on our behalf and as necessary to operate our business. These providers may include:

• Mailchimp: Our SMS marketing platform, which helps manage subscriptions and deliver text messages.
• Website and e-commerce service providers: Providers that support website operations, shopping-cart functions, and related customer services.
• Technical and security providers: Providers that help maintain, protect, and troubleshoot our systems.

These providers may process relevant information only as necessary to provide their services, subject to applicable contractual obligations and legal requirements. They are not authorized by this policy to use SMS opt-in data for their own independent marketing purposes.

We may also disclose information when required by law, in response to valid legal process, to protect our rights or the safety of others, or in connection with a business transfer where legally permitted.

Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. All other categories of information exclude SMS opt-in data and consent; this information will not be shared with third parties for marketing purposes.

7. How to Opt Out of SMS Messages

You may stop receiving Smell Good Spa marketing text messages at any time.

To unsubscribe, reply STOP to a text message from Smell Good Spa, where reply-based opt-out is supported. You may also use an unsubscribe link provided in a message, where available.

After your opt-out request has been processed, you will no longer receive the applicable SMS marketing messages unless you subsequently provide valid consent to subscribe again. We may retain limited information about your opt-out to respect your preferences and maintain compliance records.

Opting out of SMS marketing does not automatically unsubscribe you from email marketing or other communications governed by separate preferences.

8. Help and Customer Support

If you need assistance with our SMS program, reply HELP to a Smell Good Spa text message where supported, or contact us at:

Email: customerservice@smellgoodspa.com
Website: https://smellgoodspa.com

Please do not include passwords, payment card information, or other sensitive personal information in an ordinary email.

9. Data Security and Retention

Smell Good Spa takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

We retain SMS subscription information and consent records for as long as reasonably necessary to administer our messaging program, maintain appropriate business records, honor opt-out requests, resolve disputes, and meet applicable legal obligations.

No method of electronic storage or transmission can be guaranteed to be completely secure.

10. Cookies, Website Activity, and Related Privacy Practices

Our website may use cookies and similar technologies to support shopping-cart functionality, improve website performance, understand website usage, and personalize customer experiences.

If website activity is used to trigger abandoned-cart reminders or other SMS marketing messages, Smell Good Spa will obtain and maintain the consent required for those messages and follow applicable privacy requirements.

For more information about website tracking, cookies, customer information, and our general privacy practices, please review our general policy.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to withdraw consent for particular uses.

To submit a privacy-related request, contact customerservice@smellgoodspa.com. We may need to verify your identity before processing a request.

We will handle requests in accordance with applicable laws and our legitimate recordkeeping obligations.

12. Children’s Privacy and Age Requirement

Smell Good Spa’s SMS marketing program is intended for individuals who are at least 18 years old.

We do not knowingly accept SMS marketing subscriptions from individuals under 18. If we become aware that an individual under 18 has subscribed, we will take reasonable steps to remove the subscription and address the associated information as appropriate under applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those websites and services may have their own privacy policies and practices. Smell Good Spa is not responsible for the privacy practices of independent third parties.

We encourage you to review the privacy policies of third-party services you use.

14. Changes to This Policy

We may update this SMS Marketing Privacy Policy from time to time to reflect changes in our business, technology, messaging practices, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this policy. Where required, we will provide additional notice or obtain consent.

Your continued subscription does not replace any consent that may be required for a material change in how your information is used.

15. Contact Us

If you have questions about this SMS Marketing Privacy Policy or how Smell Good Spa handles your information, please contact us:

Smell Good Spa
Website: https://smellgoodspa.com
Email:

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