FAQ
A list of Frequently Asked Questions.
How do I order?
Select a category; click on the product's name for description to learn more, and to make fragrance selection; type in quantity; Add to Cart.
How do I use a coupon code?
Enter coupon code in Shopping Cart or in Checkout. Some coupon codes are for registered customers only. If you find that the coupon code discount isn't reflecting in the shopping cart, log into your account; return to Shopping Cart or Checkout to enter the coupon code.
What are Reward Points?
Reward Points are points awarded to registered customers. Registered customers earn reward points when they shop. Learn more here.
When will my order ship?
See Turnaround Time Bite-Size Details
Is turnaround time and shipping time the same?
No, they are not. See Terms and Conditions.
Can I make a return or cancel my order?
Returns are not accepted. Yes, cancellations can be made. See Terms and Conditions.
Can I pick up my order?
No. Pickup service is not available at this time.
Are there Terms and Conditions?
Yes. For a smooth transaction, read the Terms and Conditons here.
Do you wholesale?
Yes. We encourage enterprising women in the retail, spa, and basket design industry to partner with us. See the Wholesale category.
Do you over private labeling?
No. Smell Good Spa™ is a retail business that offers their products at wholesale.
Do you have an Affiliate Program?
Yes, we do. And we encourage women who are active on social media to join us by clicking Affiliates.
- Registering does not guarantee an affiliate partnership.
See Affiliate Program here.
Do you have a way for me to keep up with sales and special offers?
Yes! Subscribe to our newsletter, here.
Where can I find the Key Ingredients in the products?
See the Specification tab on the product's page.
What are your office hours?
Monday-Thursday, 10 AM-6 PM ET; Friday, 10 AM-5 PM ET; Saturday-Sunday, closed
What Payment Options are accepted?
- Paypal
Pay for the order securely via Paypal. Paypal accepts Visa, Mastercard, AMEX, Discover, and debit cards. Shopper can also do an instant transfer, pay with echeck, or use existing funds via Paypal. Orders paid for via eCheck will be held until we receive notification from PayPal that funds have cleared. This sometimes takes 4-10 days to clear.
Bill Me Later® - Get 6 months (no interest) on purchases of $99+. Check out with Paypal and choose Bill Me Later®
- Amazon Pay
Click the gold button at Checkout to sign-in and pay using an Amazon Pay account.
- Affirm (installment payments) on $50+ Order
Select at checkout
- Apple Pay | Google Pay | Afterpay | Gift Cards (Viss, Mastercard, American Express, Discover, JCB, UnionPay International)
Select Credit/Debit at checkout for these payment options